The AI auto‑reply inbox for social DMs
All your social DMs in one inbox. AI answers the common questions, you handle the rest.
Watch a quick demo
See the setup, triage, and the approval window in ~2 minutes.
How it works
Connect accounts, add knowledge, then review queued outgoings before they send.
Connect your social accounts
Link the inboxes you manage so DMs arrive in one place (X today; Instagram, Facebook, WhatsApp, and Reddit next).
Connect a knowledge base
Upload FAQs, policies, and product info. Replies are grounded in what you provide.
Connect your Shopify store optional
Link your store and knowReply will automatically answer order status, shipping, and tracking questions by pulling live data directly from Shopify.
AI triages every message
Each inbound DM is triaged against your knowledge base. This is a fast estimation of whether the topic is covered in the KB. High-confidence matches are marked “can auto-reply”.
AI agent drafts grounded replies
The AI agent goes deeper on each topic, analyzing your KB entries in detail to craft accurate replies. No generic responses, no hallucinations, only answers grounded in what you provided.
Review before it sends
Drafted replies are scheduled for sending in 5 to 60 minutes. Skim through the outgoings, edit the drafts you don't like, or stop them from sending altogether.
Features that save you hours every week
All your DMs in one place
Stop switching between X, Instagram, Facebook, and WhatsApp. See all your social DMs in a single unified inbox. Respond faster, never miss a message, and keep your team on the same page.
- Connect multiple accounts from each platform
- Real-time messages
- Filter by platform, urgency, or triage score
AI that knows your business
Upload your FAQs, policies, and product info once. Connect Shopify for live order data. knowReply uses both to triage every DM and draft accurate replies grounded in what you provided.
- Replies grounded in your knowledge base, no hallucinations
- Order questions answered live from Shopify data
- High-confidence matches auto-queued, everything else flagged for review
- Falls back to your team when it cannot answer with confidence
Auto-reply with a review window
Messages marked “can auto-reply” get a drafted response queued for sending. But nothing goes out immediately, replies sit in a review window so you can skim, edit, or cancel before they reach the sender. Enable or disable auto-reply at any time with one click.
- Configurable review window (5-60 minutes)
- One-click cancel or edit before sending
- Full audit trail of what was sent and why
Up and running in 10 minutes
Most helpdesk tools take weeks to configure. Routing rules, ticket categories, agent training, onboarding calls. knowReply has none of that. Connect your inbox, upload your knowledge base, and you are live.
Connect your socials
Link X and Instagram in one click via OAuth. No API keys, no developer setup.
Upload your knowledge base
Paste your FAQs, policies, or product docs. No tagging, no rules, no categories to define.
Connect Shopify optional
Link your store to answer order and shipping questions automatically with live data.
You are live
knowReply starts triaging DMs immediately. Review outgoing replies, then turn on auto-reply when you are ready.
Built for safe DM automation
A lightweight “mini agent” for social teams, knowledge‑base driven, confidence‑gated, and easy to control.
Semantic matching
Understands intent, not exact keywords, so “shipping times?” can match “delivery timeline” in your docs.
Auto‑reply, safely
When the AI is confident and grounded, it drafts from your KB and queues an outgoing reply, no guessing.
Review window
Outgoings sit in a timed queue so you can skim, stop, or edit before they send.
Easy KB setup
Your knowledge base can be in any format, just upload documents like product descriptions, FAQs, or policies. No rigid structure required.
Simple controls
A single threshold to set, to decide what is eligible to auto‑reply. Turn on auto‑send or work manually with KB‑suggested drafts.
Audit trail
Every action is logged (match score, source, sent vs. deferred) so you can prove what the bot did and why.
Simple pricing
One plan. Everything included. Cancel anytime.
Pro Plan
Everything you need to handle DMs at scale
after 7-day free trial
No lock-in. Cancel before 7 days and pay nothing.
Ready to automate simple DMs safely?
Sign in, connect X, paste a KB, and start reviewing outgoings. Turn on auto‑reply when you’re ready.